PAYMENT & FAILURE

Please find below list of payment option available with BakeryAdda.

Payment Option

Credit Card / Debit Card

Net Banking – SBI, ICICI Bank, HDFC Bank etc

Wallets – Airtel Money, PayU, HDFC Wallet etc

Payment Failure

If you have made a succuessful payment and have not received an order confirmation, please follow the below steps.

If you successfully made the payment and not been diverted back to website, please email the details on [email protected]

Account Name

Account Email ID

Date & Time of Transaction

Order Value

Screenshot of Payment Confirmation

If the payment had been deducted from your bank account / credit card but reflected as failed on our payment gateway, please email us the screenshot of statement with your transaction date/time and details.

Confirmation received from Payment Gateway would be final.

In the event that your order is unsuccessful, kindly refrain from making additional payments. In case of multiple successful payments, cancellation charges of 5% will be levied.

After emailing us, please allow 48 to 72 hours (3 to 4 working days) for a response.

RETURN & REFUND

Please find below our basic product retun & refund policy applicable on all orders.

No Return Disclaimer: Couverture, compound chocolate and related chocolate products will melt and leak in transit. By purchasing these product you agree that return will not be accepted for these products.

General Condition

In general, an item may be eligible for return within the applicable return window if it fulfils one or more of the following conditions:

Was delivered in a physically damaged condition

Has missing parts or accessories

Is different from what was ordered

Should be informed within 6hrs post-delivery to BakeryAdda team

Categories marked as “non-returnable” cannot be returned, view the list above.

All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you and shouldn’t be opened or used.

Replacement is available based on seller’s decision, if the seller don’t have the stock or replacement is not possible, then customer’s would be refunded.

If you have not received any item from a particular seller, inform us within 6hrs after delivery or max within 48hrs of receiving the order to register your claim with us, after 48hrs of delivery no claim can be registered.

For any claim, an order un-boxing video is mandatory, clearly highlighting the issue related to product and should be submitted within 6hrs post delivery.

In case of any post delivery refund, shipping charges will not be refunded.

It is customer”s responsibility to verify their name, address, email and phone before placing an order with us. We will not be responsible for any sort of error in their communication details. 

Shipping Charges are not refundable

Return Acceptance Condition

Wrong Order

Wrong Product

Product doesn’t matches with the information shown on website

Damaged Shipment / Return in Case of Tampered Packaging – Customer should take pictures and share it with us within the given time frame along with the complete order id.

In case of any return or damages, shipping charges are not refundable

Return Process

Should be informed within 6hrs post-delivery to BakeryAdda team

On receiving the request the seller would review, speak to customer (if required ) and accept or reject based on case of request

On Return Approval – Return process would start and pickup request would be generated.

On receiving the product at seller’s warehouse the seller would again verify the product and approve/reject.

Return Rejection

If product original packaging have been opened

If the product have been opened

If the product packaging had been damaged by customer while opening the mater box using a knife/sharp object.

If product is used

If the product is damaged due to poor handling by customer

If the product have been replaced with some other product while returning

If the product is being return due to size issue (customer didn”t refer to size & dimension before ordering)

Refund

After the return is accepted the refund is processed within 5 to 10 working days.

Refunds above Rs 15,000 can take upto 10 to 15 days to process it.

Refund would be made directly to customer’s Bank Account or original payment method

Shipping Charges are not refundable

ORDER CANCELLATION

Customer’s can cancel order within 6hrs, write to [email protected] with your order id

Order cannot be cancelled once shipped

Order can be cancelled if delayed beyond 90 days.

Cancellation charge of 15% + Applicable GST would be levied against all order cancelled by users. 

After the order is processed/shipped – 30% + Applicable GST would be levied again all order cancelled by user. Along with customer will have to pay both forward and return shipping cost to seller for replacement/cancellation/return.

Seller’s can cancel order on account of non-availability of stock or any other reason

BakeryAdda / Seller can cancel an order in case of natural calamities, strike or unforeseen condition

Covid19 Outbreak Update – For policy update, please refer to Covid Notice.

Any type of misbehaving with our team/delivery professional would lead to suspension of your account and order cancellation (after deducting 15% cancellation charges).

SHIPPING & DELIVERY

Please find enclosed herewith BakeryAdda basic shipping & delivery terms.

Shipping Cost

Min order for FREE shipping might be applicable seller to seller store.

Most of the product has free shipping, but some product might have additional shipping cost and would not be eligible for min order condition.

Shipping

Seller can either ship using their own logistic service provider or using BakeryAdda’s 3rd Party logistic service provider.

In case of self-ship the tentative shipment duration is 10 to 15 working days.

In case the seller is using BakeryAdda’s logistic services the shipment duration is between 7 to 10 working days.

If you are ordering chocolate or ingredients don’t order during long holiday or weekend.

Long holiday might delay the order beyond 10 to 15 days.

Shipment might get delayed due to any natural calamities or unforeseen circumstances 

BakeryAdda or its sellers do not take any responsibility of delivery made to customer”s friends or relatives or 3rd party addresses.

BakeryAdda do not take responsibilities of delay in delivery due to 3rd party logistic service provider or its sellers.

Chocolate Shipping – chocolate products such as chocolate decoration, couverture, compound etc. might melt and leak in transit.

Shipping Economical Range of Chocolate – Economical range of chocolate products such as 2M Cocoa & Vanhouten etc can melt and leak in transit.

Order can be delayed due to incorrect address submitted by customer, we will not be responsible for delay of such order and such orders cannnot be cancelled or refunded.

If the customer refuse to accept an order and later wish to get it delivered again, the customer will have to pay DTO (Deliver to Origin) charge along with delivery charges for 2nd delivery with min Rs 300 or actual whichever is higher.

In case of any return or damages, Shipping Charges are not refundable

RETURN SHIPPING & DOCUMENTATION

Return Shipping

Return Shipping is only available if the seller uses BakeryAdda’s logistic network

Return Shipping is available based on return pickup availability on your pincode

Self Return

If the Return Pick-up option is not available in your area or if you choose to return the item yourself, select Self-Return to Seller’s Return Centre. Include the required return documentation with your package. You can return the package using any courier/ postal service of your choice, the shipping cost had to be paid by customer.

Return Packaging

It is customer’s responsibility to either pack the product in original shipped packaging or use a steady packaging for shipping to ensure the product is not damaged during transit.

Note: If you do not have a printer, you can also hand-write the declaration and return address (Return Address Confirmed by our Support Team over the email) and use the original invoice (if available) or a copy, highlighting the items being returned.

For terms & condition for User Generated Content, please refer to BakeryAdda website terms & condition.